Support FAQ

What support is available for Geomagic products?

Geomagic offers Technical Support for Geomagic software products. Technical Support is available through the web, by phone and email. Be sure to include your Entitlement number for the fastest service.

How do I contact Geomagic support?

Geomagic Technical Support is available on the web, by phone and email. Accounting and contact information is also available at the customer portal.

What is the availability and turn-around time on support calls?

The Geomagic support staff is located around the world, in offices in the Americas, Europe and Asia. Requests for support are queued and response-time is within 24 hours.

How do I submit a feature enhancement or problem report?

Geomagic Technical Support is there to help you identify if an issue is a feature request or problem report. Technical problems can be submitted via our web-based Technical Support site. If you do not have a technical issue, but have an enhancement request, you may submit it through the web-based Enhancement Request site.

Is support on Geomagic software available to anyone?

Support is offered to customers on valid maintenance agreements. You can check on your support level and status of your maintenance for your company and licenses by logging into the Geomagic customer portal.

Are there fees for support calls?

Support fees are included in the cost of maintenance.

Is support available in other languages?

Yes, in some cases. English is our primary language to respond to support issues; however, tell us in your support ticket (by web, email or telephone), what language, if other than English you will need to communicate so that we may accomodate your needs.