Contact Support

In all submissions to Technical Support, please have your entitlement number ready. This number is needed in order to promptly serve you better.

Web-based Technical Support

For the fastest response, submit a support request on our web site using our Customer Portal by logging in on the right. Once within the portal, go to the Manage Tickets section and select Create a new ticket.

You can then generate new support tickets or review previously submitted tickets. You can explain the problem in detail and upload sample files or screen captures. Your issue will automatically be logged in our tracking system. This speeds the process and will resolve your issues more quickly then using the phone or email. Another benefit is that you can check the status of you support ticket(s) at anytime.

Other Ways to Contact Support

Email Technical Support

You may send an email to Technical Support at:
Technical Support

Phone Technical Support

You may phone Technical Support at:
United States (toll-free): 800.251.5551
America's: 919.474.3036
Asia Support:  +86.21.6432.0776
Europe Support: +36.1.789.3436

Postal Mail

You may send a postal letter to Technical Support at:
Corporate Headquarters USA
Geomagic, Inc.
P.O. Box 12219
Research Triangle Park, NC 27709
Fax: 919.474.0216

An active maintenance and support contract is needed to use Geomagic Technical Support. If you do not have a Maintenance Account, please contact Operations.